Our agents are unable to apply coupons and promotions to previously placed orders. Terms of each of our coupons and promotions are unique and exclusions apply. Items not purchased at full price are ineligible for price adjustments.
To cancel an order, please log into your registered account. If this option isn't available and you have waited 15 minutes since order placement, we are unable to cancel your order. Please refer to our
return instructions to return your order once received. We apologize for any inconvenience.
Click here to start a return. Please allow up to 2 weeks for processing and note that orders must be received and processed within 30 days of the original purchase. Returns processed after the 30 day window will be refunded to a gift card. Exchanges must be placed as separate orders. Once you've followed the steps here (https://returns.narvar.com/madewell/returns) to initiate a return, simply place a new order for your replacements. Once we receive your return, we'll issue a credit for the original order.
Availability of items on our website reflects the most up-to-date inventory available in both our stores and distribution center. Items not showing on our website are unfortunately sold out at this time but please continue to check back regularly for future availability.
Our agents are unable to honor price adjustments on items not purchased at full price as they are ineligible per the terms of our price adjustment policy. We gladly honor a one-time price adjustment on full-price merchandise within seven days of the order ship date if accompanied by the original receipt. Orders already placed with a coupon or promotion are ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.
It's not unusual for it to take several days for your order to ship, but please rest assured that it will still arrive by the original promise date included in your order confirmation email. For the most up-to-date information, simply log into your registered account and view your order history or click here (https://www.madewell.com/checkorderstatus). Once your order ships, you'll receive another email with tracking details where you can follow your package to your doorstep.
Exchanges must be placed as separate orders. Once you've followed the steps
here to initiate a return, simply place a new order for your replacements. Once we receive your return, we'll issue a credit for the original order.
If you're experiencing technical issues and unsure if your order has been successfully submitted, please clear your cache and cookies and wait 10 minutes to confirm you do not receive an order confirmation. If not, please re-submit your order and if you have further issues, please reach out to us at
1-866-544-1937 so that we may assist further.